These Terms and Conditions of Sale (T&Cs) govern sales made on the kisskiss.eu website, operated by:

In a Box Sàrl

Route de Crans 81

1978 Lens

Switzerland

Email: contact@kisskiss.eu

In these terms, "we," "our," or "the seller" refers to In a Box Sàrl, and "you" or "the customer" refers to any person making a purchase on the site.

Any order implies unreserved acceptance of these T&Cs.

These T&Cs define the rights and obligations of the parties in connection with the online sale of products offered on the kisskiss.eu website.

They apply to all orders placed by customers located in the European Union.

The applicable T&Cs are those in effect at the time of order confirmation.

The site offers the online sale of intimate wellness products and accessories intended for an adult audience. Find your perfect vibrator, dildo, clitoral stimulator, or cock ring. We also offer a range of lube and other sex toy accessories.

The essential characteristics of the products are presented on the product pages of the site. We strive to provide descriptions that are as accurate as possible. Photographs, illustrations, and visuals are provided for information purposes only and have no contractual value.

Minor differences may exist between the images shown on the site and the products delivered, particularly due to screen display settings or changes made by manufacturers.

The products sold on the site are intended for personal and private use.

Access to the site and the purchase of products are strictly reserved for persons aged 18 years or older.

By confirming an order, the customer declares to be of legal age and have the legal capacity to enter into a contract.

The prices of the products are displayed on the site with the corresponding currency and include VAT where applicable.

Sales to consumers located in the European Union may be subject to the OSS (One Stop Shop) VAT scheme. In this case, the VAT applied corresponds to the rate in force in the country of delivery.

Delivery costs are indicated before final confirmation of the order. The total amount to be paid, including the price of the products, VAT, and any delivery costs, is displayed in the order summary before payment.

The site may offer payment in several currencies, including the euro and certain local European currencies. The final payment currency is always indicated before confirmation of the order. Any conversion fees applied by the customer's bank remain their responsibility.

In a Box Sàrl reserves the right to change its prices at any time. However, products are invoiced based on the prices displayed at the time of order.

The customer selects the products they wish to purchase and adds them to their basket. Before final confirmation of the order, a detailed summary is presented to the customer indicating the products selected, their price, any additional costs, the payment currency, and the total amount of the transaction.

The customer can check and modify their order at any time before proceeding to payment.

The order becomes final when the customer clicks on the order confirmation button and accepts these T&Cs as well as the conditions relating to the right of withdrawal.

An order confirmation is then sent by email to the customer. This confirmation includes a unique transaction number, details of the products purchased, the total amount paid, and the date of the transaction.

In a Box Sàrl reserves the right to refuse or cancel any order in case of suspected fraud, prior dispute with the customer, or non-payment.

Payment for orders is made online via secure payment providers.

Accepted methods of payment include Visa, Mastercard, and American Express, as well as certain digital payment solutions such as Apple Pay or Google Pay.

Transactions are secured by Visa Secure and Mastercard Identity Check (3D Secure) enhanced authentication protocols.

Credit card information is never stored by In a Box Sàrl and is processed directly by payment providers in accordance with PCI DSS security standards.

After validation of payment, the customer receives an order confirmation by email.

This document constitutes proof of transaction and includes:

The customer is invited to keep this confirmation.

Orders are shipped to the delivery address indicated by the customer when ordering.

Delivery times are indicated on the site for information purposes only. In the event of a significant delay in delivery, the customer will be informed as soon as possible.

Orders are shipped in neutral and discreet packaging, with no indication of the nature of the products. Your privacy is our priority.

The risk of loss or damage is transferred to the customer when they physically take possession of the package.

If a package is returned to the sender due to an incorrect address, refusal of delivery, or unclaimed package, the reshipment costs may be charged to the customer.

Article 9 - Right of Withdrawal

In accordance with European regulations on distance selling, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal.

To exercise this right, the customer must contact customer service at the following address:
contact@kisskiss.eu

Products must be returned in their original condition, unused, and in their original packaging.

Return costs are the responsibility of the customer.

Article 10 - Products Excluded from the Right of Withdrawal

For reasons of hygiene and health protection, certain products cannot be returned after opening their packaging.

This applies in particular to intimate products, sex toys, lubricants, or cosmetic products unsealed after delivery.

Any returned item must be clean and in a condition that allows it to be inspected without risk to the health or safety of the employees responsible for checking it.

Article 11 - Return Address

Returns must be sent to the following address:

SupplyWeb
ZA La Delle du Clos Neuf
14840 Démouville
France

Article 12 - Promotional Products

When an order includes a product offered as part of a promotion, it must be returned in the event of a complete return of the order.

If the offered product is not returned, its value may be deducted from the refund.

Article 13 - Defective Products

In the event of a defective product or delivery error, the customer must contact customer service within seven days of receiving the order.

After verification, the product may be replaced, exchanged, or refunded.

Article 14 - Retention of Title

Products remain the property of In a Box Sàrl until full payment of the order.

Article 15 - Responsibility

In a Box Sàrl cannot be held responsible for damages resulting from improper use of the products or a modification made by the manufacturer.

The seller's liability shall in no case exceed the amount of the order concerned.

Article 16 - Data Protection

The personal data collected on the site is processed in accordance with the General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (FDPA).

Information relating to payment cards is never stored by the site and is processed by secure payment providers compliant with PCI DSS standards.

Article 17 - Applicable Law and Jurisdiction

These terms and conditions are subject to Swiss law.

In the event of a dispute, the competent courts will be those of Sion (Valais), Switzerland, unless otherwise required by mandatory legal provisions applicable to the consumer.